• Emphasize rapid transition of the application to A-1 Technology
• Consist of 3 phases with clear deliverables:
• Knowledge Acquisition
• Simulation
• Transition

A-1 Technology Software executes the Knowledge Acquisition phase to gain the critical in-depth understanding of existing systems before going live with remote, offshore maintenance. During this phase, the A-1 Technology on-site team works at the client’s site, with end-users and people maintaining the application. This ensures that user requirements are base lined before starting the next phase.

Complex applications often require a simulation phase where the A-1 Technology team, while physically at the client site, ensures that the offshore environment and different time zones are replicated correctly before transitioning work offshore.

In the transition phase, a subset of the on-site A-1 Technology team returns offshore and trains the remainder of the A-1 Technology team to execute live maintenance and enhancement requests. It is essential that training be completed satisfactorily before the full cutover of operations commence.

Having completed simulation and training, the full cutover takes place wherein the client’s daily maintenance and support operations are moved to the offshore centers in India. A-1 Technology provides standard 14-hour daily coverage, which, if needed, can be extended to 24 x 7 support, including help desk options.

Depending upon application criticality, one or more A-1 Technology team members are stationed on-site after the full cutover, to interface between the client and A-1 Technology offshore teams for ensuring consistent system uptime.