Software Outsourcing Company

A-1 Technology is a perfect destination to get the top quality service as we have expertise in IVR technology. Our team comprises of specialists of IVR technology enabling our clients to take maximum benefit in IVR. We have here by offered you a brief account about the technologies letting you know about there use.

Telephony IVR is the short form of the interactive voice response, a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. This technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user access to.

IVR applications are typically used side-by-side with an Internet web site. They reach the large percentage of your customers that do not have a computer in front of them 24 hours a day - and customers who do not use computers. IVR technology is also used to gather information, as in the case of telephone surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.

VR systems are typically used to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are: telephone banking, televoting, and credit card transactions. Large companies use IVR services to extend the business hours of operation. The use of the VUI (Voice User Interface) is designed to match the customer experience of the web interface. Companies have realized that access to voice services is impulsive and readily available. This is down to the high penetration of mobile phones.