GSK IT outsourcing contract reflects trend
|
Wednesday, August 31, 2005 |
|
According to news "Affiliated Computer Services (ACS), announced today that it has been awarded an additional information technology (IT) outsourcing contract with GlaxoSmithKline (GSK), valued at $100.5 million (€82 million) over five years. "
News of this latest agreement mirrors a deal which saw Pfizer recently set up shop in India, harnessing the country's strong IT resources to focus more on clinical trial and other R&D-related information management.
These deals proves that "India is swiftly being recognised by leading pharmaceutical and biotechnology companies as a key cost-cutting benefit to be harnessed through outsourcing to India"
The pharmaceutical giant's planned expansion of outsourcing investments in India over the past few years has fallen in line with a wider trend that has seen leading international contract research organisations including multinationals such as Eli Lilly, Wyeth and Novo Nordisk outsource clinical trial activities to India as a means of slashing research costs.
The growth of informatics is mainly driven by a number of factors. The never-ending pressure to speed up drug R&D has forced pharma companies to rely on outside vendors for informatics solutions.
There has also been an exponential increase of data in which companies are now increasingly relying upon complex IT infrastructure to manage the growing amounts of data.
IBM Life Sciences and Sun Microsystems' Life Sciences are both predicting a rapid increase in scientific information in the near term. Already data is going from terabytes (a trillion) to petabytes (a quadrillion) sooner than in any other industry.
Because the computational requirements of proteomics are orders of magnitude greater than genomics, installation of architectures scaled to petabytes is predicted within the next two to three years.
News of this latest agreement mirrors a deal which saw Pfizer recently set up shop in India, harnessing the country's strong IT resources to focus more on clinical trial and other R&D-related information management.
These deals proves that "India is swiftly being recognised by leading pharmaceutical and biotechnology companies as a key cost-cutting benefit to be harnessed through outsourcing to India"
The pharmaceutical giant's planned expansion of outsourcing investments in India over the past few years has fallen in line with a wider trend that has seen leading international contract research organisations including multinationals such as Eli Lilly, Wyeth and Novo Nordisk outsource clinical trial activities to India as a means of slashing research costs.
The growth of informatics is mainly driven by a number of factors. The never-ending pressure to speed up drug R&D has forced pharma companies to rely on outside vendors for informatics solutions.
There has also been an exponential increase of data in which companies are now increasingly relying upon complex IT infrastructure to manage the growing amounts of data.
IBM Life Sciences and Sun Microsystems' Life Sciences are both predicting a rapid increase in scientific information in the near term. Already data is going from terabytes (a trillion) to petabytes (a quadrillion) sooner than in any other industry.
Because the computational requirements of proteomics are orders of magnitude greater than genomics, installation of architectures scaled to petabytes is predicted within the next two to three years.
The article sponsored by A-1 Technology Inc, dealing in software outsourcing and offshore software development.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
CTC to host 'Outsourcing-2005'
|
From News Today Net
Small Industries Service Institute (SISI) is organizing 'Outsourcing-2005', a National exhibition cum buyer- seller meet especially for Small and Medium level Enterprises(SMEs) on 28 and 29 October at Chennai trade centre (CTC) , Nandambakkam.
Speaking to media persons, G M Ambhore, Director, SISI, Chennai said the main objective of this meet is to provide marketing opportunities for SMEs and to bring SMEs, large industrial houses, government departments and PSUs on a common platform. 'As outsourcing is the order of the time, this meet would serve as a match point for companies to find their perfect pair for growth', he added.
The meet will be inaugurated by Mahabir Prasad, Union Minister for Small Scale Industries. Sivagnanam, Deputy Director, SISI said, this exhibition will be an opening for the cluster groups and the meet is expected to be as successful as that of in 2003. Around 162 companies are expected to participate in the expo. A dedicated portal , 'www.outsourcingsme.com' will also be launched on the occasion.
The article sponsored by A-1 Technology Inc, dealing in offshore outsourcing and application development outsourcing.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Evolved Outsourcing for Financial Services
|
Tuesday, August 30, 2005 |
|
From: destinationcrm
Research presented today at the Gartner Financial Services Technology Summit in New York suggests that financial services providers must take a more strategic approach to outsourcing. Only about 30 percent of them will do so by the end of 2006, according to "Financial Services Outsourcing: Good Alternative or Overhyped Pitfall?" To gain maximum benefit, these businesses need to know when and how to use outsourcing; how to balance onshore, nearshore, and offshore alternatives; and how to choose the best partner for a particular task. "Outsourcing has been evolving for years. It allows us to grow and do things to be more profitable. But on the other side there's lots of negatives we need to be aware of, [including] political backlash involved with offshoring. People are fearful of [the company] eliminating their jobs, and it puts an organization at a heightened risk of privacy and security breaches," said Kimberly Harris-Ferrante, research vice president at Gartner and author of the report.
"Today's outsourcing is very tactical," Harris-Ferrante said. "Most of the tasks are considered ugly--it's out of site, out of mind. Failure to communicate is one of the biggest reasons outsourcing projects fail, along with bad contract management, unrealistic expectations, staff turnover, and incomplete or invalid metrics. Harris-Ferrante explained the three-level outsourcing evolution companies must mature through to differentiate themselves:
Efficiency--This is the most basic and most common type of outsourcing. It provides organizations with positive benefits targeted at efficiency, productivity, and cost savings. Financial service providers that want to build, maintain, or consolidate systems can benefit at this tactical level, because the tasks aren't key competitive differentiators.
Enhancement--At this stage the goal is to improve business results or enhance processes and performance to get more value. The projects hit the company's bottom line and could include building core systems, developing a more rules-based architecture; or e-business initiatives.
Transformational--This is the most advanced level, but also the most risky. The goal is to create new processes or opportunities by changing the core components or structure of the organization and is much more strategic in nature. Projects may include customer-facing BPO application development; joint ventures; or realignment of competencies.
The first step to strategic outsourcing is to build a strategy: Have clear policies and gain support from business management. Next is selecting what to outsource and to whom. Having three to five outsourcing partners allows companies to ensure they have a range of skill sets, global options, and a combination of competition and cooperation, ultimately maximizing results. Third is to have an exit strategy, create a contract management office, and clarify the relationship. Finally, make sure management is a continual process, and look at outsourcing as part of the planning process.
Research presented today at the Gartner Financial Services Technology Summit in New York suggests that financial services providers must take a more strategic approach to outsourcing. Only about 30 percent of them will do so by the end of 2006, according to "Financial Services Outsourcing: Good Alternative or Overhyped Pitfall?" To gain maximum benefit, these businesses need to know when and how to use outsourcing; how to balance onshore, nearshore, and offshore alternatives; and how to choose the best partner for a particular task. "Outsourcing has been evolving for years. It allows us to grow and do things to be more profitable. But on the other side there's lots of negatives we need to be aware of, [including] political backlash involved with offshoring. People are fearful of [the company] eliminating their jobs, and it puts an organization at a heightened risk of privacy and security breaches," said Kimberly Harris-Ferrante, research vice president at Gartner and author of the report.
"Today's outsourcing is very tactical," Harris-Ferrante said. "Most of the tasks are considered ugly--it's out of site, out of mind. Failure to communicate is one of the biggest reasons outsourcing projects fail, along with bad contract management, unrealistic expectations, staff turnover, and incomplete or invalid metrics. Harris-Ferrante explained the three-level outsourcing evolution companies must mature through to differentiate themselves:
Efficiency--This is the most basic and most common type of outsourcing. It provides organizations with positive benefits targeted at efficiency, productivity, and cost savings. Financial service providers that want to build, maintain, or consolidate systems can benefit at this tactical level, because the tasks aren't key competitive differentiators.
Enhancement--At this stage the goal is to improve business results or enhance processes and performance to get more value. The projects hit the company's bottom line and could include building core systems, developing a more rules-based architecture; or e-business initiatives.
Transformational--This is the most advanced level, but also the most risky. The goal is to create new processes or opportunities by changing the core components or structure of the organization and is much more strategic in nature. Projects may include customer-facing BPO application development; joint ventures; or realignment of competencies.
The first step to strategic outsourcing is to build a strategy: Have clear policies and gain support from business management. Next is selecting what to outsource and to whom. Having three to five outsourcing partners allows companies to ensure they have a range of skill sets, global options, and a combination of competition and cooperation, ultimately maximizing results. Third is to have an exit strategy, create a contract management office, and clarify the relationship. Finally, make sure management is a continual process, and look at outsourcing as part of the planning process.
For the best services in offshore outsourcing, contact A-1 Technology Inc, also dealing in offshore software development and software development outsourcing.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Offshore Outsourcing : Advantage India (Vs China)
|
Monday, August 29, 2005 |
|
Hitherto much of the growth and news related to developing software overseas has been focused on India where the practice first got started. However, latest researches uphold that companies should plan their offshore outsourcing stratagems to take advantage of China’s budding strength as an outsourcing center, as well as looking for ways to take advantage of the country’s current software strengths. But China, the so called competitor to Indian Offshore Outsourcing industry clearly lacks many advantages that Indians offer to their clients .
The lack of English language skills is one of the first weak spots s that puts the Chinese on the back foot. The lack of proficiency in English – which undoubtedly has the global currency – creates for them (the Chinese) a treacherous void resulting in cultural gap and linguistic miscommunication.
The most cited apprehension with outsourcing to China is the country’s depressing image for protecting intellectual property. Also, country’s strained relations with USA for numerous reasons (like selling Nuclear Technology to Pakistan, its colonization of Tibet, and other political economic, and diplomatic conflicts with USA) act as a fuel in the fire of the overall notoriety of Chinese political and economic system. Overall image of Chinese polity in general is pathetic . This becomes a deterrent in the amount of faith to be posited in the Chinese firms opting for outsourcing.
Communicational Infrastructure is another critical factor when deciding where to outsource., Though China is rapidly developing its voice and data networks inside the country still additional bandwidth is required.
It’s important to keep in mind that China lacks, the most important deciding factors required in identifying an outsourcing provider – i.e. , the appropriate mix of experience, quality and cultural understanding.
The lack of English language skills is one of the first weak spots s that puts the Chinese on the back foot. The lack of proficiency in English – which undoubtedly has the global currency – creates for them (the Chinese) a treacherous void resulting in cultural gap and linguistic miscommunication.
The most cited apprehension with outsourcing to China is the country’s depressing image for protecting intellectual property. Also, country’s strained relations with USA for numerous reasons (like selling Nuclear Technology to Pakistan, its colonization of Tibet, and other political economic, and diplomatic conflicts with USA) act as a fuel in the fire of the overall notoriety of Chinese political and economic system. Overall image of Chinese polity in general is pathetic . This becomes a deterrent in the amount of faith to be posited in the Chinese firms opting for outsourcing.
Communicational Infrastructure is another critical factor when deciding where to outsource., Though China is rapidly developing its voice and data networks inside the country still additional bandwidth is required.
It’s important to keep in mind that China lacks, the most important deciding factors required in identifying an outsourcing provider – i.e. , the appropriate mix of experience, quality and cultural understanding.
Contact A-1 Technology Inc for the best services in offshore software outsourcing IT and software outsourcing.A-1 technology also deals in offshore outsourcing.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
China takes a chip off India mode
|
Friday, August 26, 2005 |
|
From: Chinadaily
Mention software outsourcing and one thinks of Bangalore which has more than 150,000 software engineers. India's Silicon Valley and other well regarded technology hotspots around the country are at the cutting edge because of a highly skilled pool of computer science professionals who have a good command of English. They have made outsourcing software development a viable option for multinationals and overseas businesses.
This was not always the case, but by proving its critics wrong India has made it easy for China to follow suit, says John Cestar, co-founder and co-CEO of Freeborders, which develops outsourced software links on the mainland.
"India is our best ally in this - when India started no one thought it would work," he says. "But now India has already broken through so none of our clients ask themselves should we outsource. The question is rather where we should go and with whom. Because India can do that, you don't have to spend time convincing people that can be done."
While the firm's headquarters are in San Francisco, Freeborders employs just under 500 staff at its facilities in Shenzhen, developing custom software for the financial services, retail, and high-tech/software industries. With a further 120 business experts and analysts based in the US and Europe, the company develops software in China and delivers to a US-based, mostly Fortune 500 clientele.
"The trick to this business is being on both sides of the world. You can't just have a tech team in Shenzhen," notes Cestar.
For the best services in offshore outsourcing and application development outsourcing, contact A-1 Technology, a software outsourcing company.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Infosys tops client satisfaction in outsourcing: report
|
Thursday, August 25, 2005 |
|
From: in news
Infosys Technologies Ltd. has been ranked the highest in client satisfaction in outsourcing services by a survey conducted by Forrester Research Inc., an independent global research firm. The Bangalore-based IT bellwether also ranked third in consulting services among 11 major global IT service providers, according to a company statement here Wednesday.
The survey report pointed out that Infosys was in a position to penetrate the consulting services market, while other offshore majors were expected to focus more on business process outsourcing (BPO) services.
In another report, Forrester said Infosys was making a strategic approach to become a preferred global IT service and consulting firm than being just the largest offshore vendor.
'To avoid being a commodity service provider, Infosys does not bid on deals that are non-strategic. It is one of the few Indian vendors that does not make pure staff augmentation engagements. Instead of being a low-cost bidder, it prefers to differentiate through higher-quality skills, processes and offerings,' the report commented.
'The global delivery model, as pioneered by Infosys, is a true business innovation. It has redefined value for money and demonstrated that the key to growth is scalability and differentiation,' it said.
Offshoring is no longer a function of cost. At Infosys, the differentiation comes from higher quality skills and process-centric delivery excellence, as is seen by more than 95 per cent of repeat business from their clients
Contact A-1 Technology, Inc an offshore outsourcing company, for application development outsourcing and offshore software outsourcing IT.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Reasons why outsourcing to India is booming ..
|
Wednesday, August 24, 2005 |
|
Offshore outsourcing or Offshoring (as it has come to be known) is one of the major sectors of Indian economy now. For the First World countries, especially USA ,Offshore Outsourcing to India is one of the most popular management practices today. Though prompted generally by the cost reduction factor, this is just one of the reasons one should consider offshore outsourcing. Most outsourcing parties are unaware of the fact that Indian Service Providers offer not just cost effective solutions, but also value addition by improving yield and quality.
As per the NASSCOM reports – on www.nasscom.org :
Today, MNCs are rushing into India to stake a claim to the IT outsourcing market. While a large number of companies are outsourcing their software development to Indian companies, others are establishing a presence in India and participating actively in the software export game. The MNC sector emerged as an important segment contributing Rs 9,855 crore of the total exports of Rs 35,600 crore in the year 2001-02, translating into 27% share of the total exports.
IST (Indian Standard Time) is ahead of all the First World Countries (with the possible exception of Japan ) and it is approximately 12 hrs. ahead of the American Standard Time .Which means that the Americans can get their job/s done through Offshore Outsourcing even when their official working hours are over. This way the no. of possible working hours - both for the client as well as the service provider becomes 24 hrs.
For the best services in offshore outsourcing, contact A-1 Technology, Inc.The company also deals in application development outsourcing and offshore software outsourcing IT.
As per the NASSCOM reports – on www.nasscom.org :
Today, MNCs are rushing into India to stake a claim to the IT outsourcing market. While a large number of companies are outsourcing their software development to Indian companies, others are establishing a presence in India and participating actively in the software export game. The MNC sector emerged as an important segment contributing Rs 9,855 crore of the total exports of Rs 35,600 crore in the year 2001-02, translating into 27% share of the total exports.
IST (Indian Standard Time) is ahead of all the First World Countries (with the possible exception of Japan ) and it is approximately 12 hrs. ahead of the American Standard Time .Which means that the Americans can get their job/s done through Offshore Outsourcing even when their official working hours are over. This way the no. of possible working hours - both for the client as well as the service provider becomes 24 hrs.
For the best services in offshore outsourcing, contact A-1 Technology, Inc.The company also deals in application development outsourcing and offshore software outsourcing IT.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Outsourcing Projects in India's Lap- August 2005
|
IBM Opens Research Center In Bangalore
IBM Corp. opened a new research center here that will focus on developing innovative technologies and solutions, acting as an extension of IBM’s India Research Lab (IRL) in New Delhi. The IRL is one of eight such labs the corporation has worldwide.
Altera Uses Local Firm For Indian R&D
Altera recently tied up with the government-owned Center for Development of Telematics (C-DoT) under the Altera Consultant Alliance Program, enabling C-DoT leverage its IP and system design capability across global customers. It does not plan to enroll any company here under its Megacore Partners Program as it believes the IP companies in India need to develop their infrastructure to support global customers.
Anritsu Opens Up In India
Communications test and measurement company, Anritsu Corp. (Kanagawa, Japan) is opening a sales and marketing office here to cash in on growth in India’s wireless communications industry .
For the best services in offshore outsourcing, contact A-1 Technology, Inc.The company also deals in application development outsourcing and offshore software outsourcing IT.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Cultural training moves offshore
|
Tuesday, August 23, 2005 |
|
From: ITworld
At a software development facility in Bangalore, trainer Saparna Jain is filming a conversation among Indian software engineers that she will play back to them with tips for improvement.
Although these software professionals have been educated in English, their native tongue still has a strong influence on the way they write and speak English, according to Balakrishna Jayasimha, behavioral consultant and founder of Wynnwood Consultants in Bangalore.
Wynnwood and TrainCraft are two of a growing number of such training outfits in Bangalore. Their key clients are software development and business process outsourcing (BPO) subsidiaries of multinational companies, as well as Indian outsourcing companies whose business comes primarily from the U.S. and Europe.
The training often does not stop at improving communications skills and "neutralizing" Indian accents, but also includes coaching in Western culture and etiquette, which in training industry jargon is called "cross-culture sensitivity."
Indians have very elaborate etiquette codes. But Western etiquette is a mystery to many of Bangalore's workers, who have traditionally preferred to eat with their hands, have avoided formal Western suits as unsuitable for the city's climate and shunned toilet paper as less hygienic than plain water.
The new business in training staff in Western communications skills and etiquette has attracted a number of entrepreneurs, many of them former employees in the hospitality industry.
Software companies with a large number of staff traveling abroad also need to familiarize employees with the culture and etiquette of countries they visit. About 40 percent of the 1,600 staff at the software development and technical support subsidiary in Bangalore of LogicaCMG PLC travel often to the company's key markets in the U.K. and the Netherlands, where they interact with both customers and LogicaCMG staff, said Sameer Khanna, head of training, compensation and special projects at the Bangalore operation of LogicaCMG, which is based in London.
CWSolution focuses on collaboration between software development teams in India and the U.S. The training programs include both Indian and U.S. staff. "It is very important that the American understands that this collaboration is not about re-engineering Indians to become Americans, but about Indians and Americans finding a common platform by which they can extract the maximum benefit," Craig-Jones said.
However, training non-Indians on Indian culture, values and manners is not big business, according to Jayasimha. The culture industry in Bangalore is mainly a one-way street, as most multinationals and Indian outsourcing companies focus only on training Indian staff to be able to operate in a westernized culture, he said.
To avail the best services in offshore outsourcing, software outsourcing and offshore software development, contact A-1 Technology, Inc, a Microsoft business partner
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Strong Lead for Offshore Outsourcing
|
THE American Malaysian Chamber of Commerce (Amcham) is bullish about Malaysia's prospects as a business process outsourcing (BPO) and shared services hub for foreign players. Despite the intense competition for BPO and shared services foreign direct investment (FDI) among regional countries such as China, India, and the Philippines, Malaysia is said to be one of the leading candidates, given factors such as ease of doing business. Amcham's president Vince Leusner said Malaysia is an attractive place for foreigners to set up call centres given factors such as its low cost, multi-lingual population, great infrastructure, and political stability. According to Leusner, while manufacturing investment is still an important component of overall American FDI in the country, American companies are increasingly looking at Malaysia and other Asian markets as possible regional/global centres for BPO or shared services investment. The recent Malaysian American Electronic Industry (MAEI) Annual Survey 2005 revealed that a number of American firms have relocated other back- end business functions, including IT support services to Malaysia. Meanwhile, Malaysian Industrial Development Authority (Mida) will continue to promote BPO and shared services within and outside the Multimedia Super Corridor (MSC) to foreign investors, given that the segment is the country's next growth sector. Its Foreign Investment Promotion Division director Yeow Teck Chai said to boost FDI in this area, Mida will continue to provide various incentives to foreign investors such as the 10-year tax exemption. According to Yeow, Mida will also provide creative incentives to foreign investors such as grants, duties exemption as well as expatriate employment and land acquisition benefits. He added that Mida will seek out the foreign investors or they could approach the agency with a wish list.
After China and India, Malaysia has been ranked as the third most attractive destination for BPO and shared services activities in the region. According to analysts, the global IT services market is worth US$580 billion (RM2.09 billion), of which only US$19 billion is outsourced, with India enjoying 80 per cent of the offshore market.
To avail the best services in offshore outsourcing, software outsourcing and offshore software development, contact A-1 Technology, Inc, a Microsoft business partner
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Outsourcing News: Weekly WrapUp
|
Monday, August 22, 2005 |
|
From Outsourcing Center
NORTEL IN KOREAN JOINT VENTURE...LG Electronics and Nortel will form a joint venture to offer telecom and networking solutions in the wireline, optical, wireless and enterprise areas for South Korean and global customers.
FISERV COMPLETES ACQUISITION...Fiserv, Inc. has completed its previously announced acquisition of BillMatrix Corp., a provider of expedited electronic bill payment services that provides billers with an outsourced payment solution that allows their customers to get immediate credit for bills paid online or over the phone using electronic checks, debit cards or credit cards.
CASH INFUSION FOR CONTENT OUTSOURCING FIRM...American Capital Strategies Ltd. has invested $45 million in the recapitalization of TechBooks Inc., a leading electronic content outsourcing firm.
CLIENTLOGIC GROWS IN LATIN AMERICA...ClientLogic has increased its presence in Latin America with the addition of a new customer care site in Panama and the expansion of an existing site in Mexico.
PRSWEB REPORTS...PFSweb, Inc. announced net revenue in the second quarter totaled $84.9 million compared to $80.0 million in the same period last year, an increase of 6%. Net loss for the quarter was $546,000, or $0.02 per basic and diluted share, compared to net income of $479,000, or $0.02 per basic and diluted share, in the second quarter of 2004.
INDIA IS FOR REAL, KATZENBACK SAYS...New research by consulting firm Katzenbach Partners LLC suggests that a set of India-based information technology and outsourcing companies could ultimately lead on a global basis, potentially unseating such giants as EDS, Computer Sciences Corp., Capgemini, Unisys, Perot Systems, Accenture and BearingPoint.
OUTSOURCING MARKETING OPPORTUNITY..."Best Practices for Managing Outsourcing Relationships," the next Forbes/Outsourcing Center special text/advertising report, will appear in the November 28 issue of Forbes, which reaches 4.5 million decisionmakers. Participating advertisers get an additional free text page to tell their customer success story. For a prospectus and special rates available only to Outsourcing Alert readers, contact Jerry Bowles.
Contact A-1 Technology, Inc for software outsourcing services.A-1 technology also deals with offshore outsourcing, offshore software development and software development outsourcing
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Managed services boom
|
Managed services are rapidly becoming a strategic option for IT savvy CIOs in the Middle East and also around the globe. Services vendors are providing discreet outsourced IT functions or a cluster of processes, consolidating execution and supervision of those activities on a turnkey approach by using contingent workers.A managed service provider saves money for its clients and provides expertise in areas of IT that are rapidly changing, but whose internal mastery is not vital to clients. A report from Kelly IT Resources says corporations view this approach as a way to free up resources to devote to their core competencies. The UAE’s spending on IT services rose by 12.7% to US$308.5 million in 2004. According to global research firm IDC, end users in the region are moving away from the basics of implementation and support to customisation and outsourcing.In addition, enterprises are warming to service models because their IT infrastructures are becoming increasingly complex, necessitating highly trained IT specialists and contractors. As a result, IDC expects the region’s IT services market to grow consistently at approximately 12% for the foreseeable future, eventually reaching more than US$535 million by 2009.
Contact A-1 Technology, Inc for software outsourcing services.A-1 technology also deals with offshore outsourcing, offshore software development and software development outsourcing
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Multisourcing Best Practices
|
Saturday, August 20, 2005 |
|
From: eWeek
Sound outsourcing management is multiplied in importance when several outsourcing partners are chosen. Here are some best practices for managing multiple outsourcers:
Market forces matter, but relationships are still important. Dealing with multiple outsourcers with the goal of reducing outsourcing services to the level of commodities might appear to be a valid cost-cutting strategy, but doing so ignores the ever-present requirements of competent vendor management. Taking the time to develop each relationship in a multisourcing arrangement is important and can pay off in smoother communication, better execution and avoidance of unnecessary expenses
Think ahead about possible conflicts. The biggest single mistake in multisource is that companies don't take into account how the vendors will have to work together.For example, if one vendor is running operations and another vendor is responsible for applications, the operations provider, with responsibility for hardware, may stand to gain a bonus if hardware usage is minimized. However, the application provider may be deploying a new application that requires faster processing and twice the disk space.
Develop a standard worldwide contract. Working with a variety of contracts can soak up costly legal fees for little in return. Refining a single standard contract can create an airtight deal, as holes are discovered and eliminated over time.In any outsourcing contract, the parts covering SLAs (service-level agreements) are probably the most important. Make sure these parts are well-crafted and are clearly understood by both the providers and the customer.
Use accurate measurement tools. Methods such as the Balanced Scorecard should be used to evaluate the outsourcers' performance. In measuring cost, strive to establish a unit-based price, said Tim Murtha, a self-employed consultant with Infrastructure Transformation Visioning & Execution, but, until recently, manager of IT infrastructure services at Philadelphia-based Sunoco Inc. This will be helpful in discussing continued IT investment with corporate executives, Murtha said.
Whatever management techniques are employed, users must take care not to let their management costs spiral out of control. Although the right spending level may differ for every customer, the cost of managing any outsourcing contract is 3 to 6 percent of its value.
However, there is no fixed rule, and companies may measure their management budgets in different ways, creating apples-to-oranges comparisons.
Contact A-1 Technology, Inc for software outsourcing services.A-1 technology also deals with offshore outsourcing, offshore software development and software development outsourcing.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
UK-Firm Ventura Sets Up Offshore Centre In Pune, India
|
Friday, August 19, 2005 |
|
From:au news
MUMBAI, Aug 18 Asia Pulse - UK-based customer management outsourcing company Ventura has opened a 2,000 seat offshore center in Pune at an investment of 10 million pounds (US$18 million).
The company's first Indian arm, Ventura (India) Private Ltd, is located in Kalyani Nagar, Pune spread over 1.30 lakh sq ft area, Ventura said in a release here Wednesday.
This facility would handle services towards leisure sectors in the initial phase and would also handle services including back office collections, application processing, payment processing and data management, it added.
To avail the best services in software outsourcing, offshore software development and software development outsourcing, contact A-1 Technology, Inc an offshore outsourcing company
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Software Outsourcing- A Boon or Bane for Americans!!
|
“People who work sitting down get paid more than people who work standing up.”
- By Ogden Nash.
According to PTI, combined India and China amounted to just 1.6 per cent of the total employment of US multinationals. American companies have benefited from outsourcing. Outsourcing jobs to India have helped US companies to compete with their competitors better.
Since this being a popular belief that all the jobs form US are being shifted to India and other parts of the world, there are evidences that support how Software Outsourcing is a boon for Americans. It’s the US citizens who need to realize this real fact and take advantage of the right opportunities. Overall job employment in IT service outsourcing is rising, not falling.
Workers have been freed up from routine tasks by outsourcing work to India. They are often redeployed within the organization to higher paying jobs\projects generating greater value-added services or products. This will yield even stronger job demand in the United States for workers with IT proficiency and skills. The U.S. Department of Commerce reports that, in 2003, the United States bought $77.38 billion in services from foreign countries and sold $131.01 billion to them. Thus, we exported nearly $54 billion more in services — including legal work, computer programming, telecommunications, banking and engineering — than we imported.
For instance if one carefully realizes the fact that real estate cannot be imported but most of the building technology and many products are imported by India and other parts of the world. There are appliances, equipments, technology etc required to furnish houses are exported to U.S. The cars and their accessories are mostly imported.
People from India and other countries prefer consumption of these American products. They are hooked to financial services like American Express, entertainment from Walt Disney, and among others include brands like Colgate-Palmolive, Gillette or cosmetic products from L'Oreal to name a few. And have you ever realized that from where these Hollywood movies come from in India. And where from is this movie-making technology in Bollywood movies come from? Of course, from US only. The technicians are educated and trained in the US.
There’s a craze among students for education from American Universities. Even it is these high-salaried Indians who eat McDonald's food, drink Coca Cola or Pepsi and order pizza from Domino's or Pizza Hut. Isn’t this like being addicted to something that doesn’t really carry a stamp “MADE IN INDIA”?
Have the Americans ever realized that how all this trade and business is going to facilitate quite a lot of consumer good industries that have reached market saturation in the US and find new markets to grow, without which they would not have otherwise survived.
IF ALL THIS DOES NOT GENERATES ADDITIONAL EMPLOYMENT OPPORTUNITIES BACK IN THE US, WHAT WILL?
To avail the best services in software outsourcing, offshore software development and software development outsourcing, contact A-1 Technology, Inc an offshore outsourcing company
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Outsourcing helpful to banks—how?
|
Thursday, August 18, 2005 |
|
Banks are among the main participants of the financial system all over the world. Banking offers several facilities & Opportunities. The big banks are getting bigger, smaller banks are becoming acquisition candidates. Acquisition is Obtaining control of another corporation by purchasing all or a majority of its outstanding shares, or by purchasing its assets.
Outsourcing by banks has increased rapidly in the past decade as communications and information technology has evolved and improved. Outsourcing is one way for banks to cut costs and become more competitive, says Alfred Ricci, of Union Bank of California's sourcing management office.
Ricci. Says that outsourcing ensures the bank receives higher quality, better on-time delivery, access to world class skills, fast project start-up, banking industry best practices, and even benchmarking information about similar financial institutions, while allowing it to focus resources on its core business. All this translates into lower costs and higher quality, which will make the bank more competitive.
The bank wants to do well by its stockholders and customers. A strategic reason for banks to outsource is to achieve a higher stock price by lowering cost structure. Customers benefit because the bank's cost of funding is lower with a higher stock price. "The bank gets more money for the same amount of stock, which allows us to offer more competitive rates to our customers.
The evolution of IT services outsourcing in the Indian banks has presently moved on to the level of Facilities Management. Banks now looking at business process management to increase returns on investment, improve customer relationship management and employee productivity.
To avail the best services in software outsourcing, offshore software development and software development outsourcing, contact A-1 Technology, Inc an offshore outsourcing company
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Indian tech majors to top outsourcing
|
From Gulf times
Indian tech majors like Wipro, Tata Consultancy services and Infosys Technologies are set to dominate the global outsourcing business in the coming years and unseat existing giants, predicts a new study.“The Indian companies are evolving into truly global players, going beyond India and developing their international strategies by recruiting high-value talent in new markets like China and Russia,” says consultancy major Katzenbach Partners.“India-based IT and outsourcing companies could ultimately lead on a global basis, potentially unseating such giants as EDS, Computer Sciences, Capgemini, Unisys, Perot Systems, Accenture and BearingPoint.”Katzenbach Partners have used a new corporate performance parameter called the “relative value of growth” to determine the degree to which a firm is rewarded – in terms of market capitalisation – for growth and improvement of margins.A company with high relative value of growth tends to be rewarded handsomely for achieving high growth and also generally reports strong profit margins, says the study conducted among others by in-house analysts like Roopa Unnikrishnan.A company rewarded by margin improvement tends to have an inferior profit margin and may realise less pronounced gains in shareholder value, due mainly to the difficulties of trying for cost improvements to retain long-running customers.In analysing IT and outsourcing firms, the study finds Indian players to have a high relative value of growth rating. They are highly motivated to grow and the marketplace recognises its quality of their operations, cash flow and prospects.But American and European companies have much lower relative value of growth rating, meaning their main incentive is to build value by cutting costs.“The best of the Indian outsourcing companies derive 80-85% of their market capitalisation from investor growth expectations,” said Nathaniel J Mass, a senior fellow with the New York-based Katzenbach Partners.“So we expect that they’ll continue to invest in growth, invest in people and invest in client retention,” said Mass. – Indo-Asian News Service
To avail the best services in software outsourcing, offshore software development and software development outsourcing, contact A-1 Technology, Inc an offshore outsourcing company.
- ADD TO:
-
Blink -
Del.icio.us -
Digg -
Furl -
Google -
Simpy -
Spurl -
Y! MyWeb
Challenge to Indian outsourcing - Indian Rupee moving higher – much higher against US Dollar
|
Wednesday, August 17, 2005 |
|
From: outsource360
Indian Rupee is moving higher against US Dollar. The plan is to provide a level plain field for US corporations compared to Indian companies. The Reserve Bank of India is going to allow the rise of Indian Rupee. It is now called a silent revaluation with calling it a revaluation. Bush Administration wants a two way trade with India and China. Both Chinese and Indian currencies are on their way up.
This is the real challenge for “easy money making” Indian software oligarchs. Can the call centers and IT companies survive? Experts say, the Indian IT companies and call centers for the first time will learn to compete in fair play ground and those who are really efficient will survive. Most of Indian IT and Call center companies survive by unfairly taking advantage of artificial currency differential between US Dollar and Indian Rupees. That is what is going to come to an end.
According to media reports, the Rupee on Friday rallied smartly against the US currency due to strong exporter dollar sales









